Open for claims · Reviewed 2026-09-30

Amazon return and refund claims

Certain Amazon return and refund problems are covered.

Could this apply to you?

Returned an item but your refund was missing, wrong, late or reversed · 2017–2026

• Did you initiate a return or request a refund for a physical product sold on Amazon.com and received in the United States between September 5, 2017 and February 12, 2026?
• Was your refund incorrectly missing, delayed or incorrect, or were you incorrectly charged again after receiving it?
• Does your notice or the administrator confirm that you have a Subclass B transaction requiring a claim?
• Have you checked the exclusions and confirmed you have neither opted out nor already claimed these transactions?

What you’ll need

Subclass A benefits are automatic; do not submit a duplicate claim for them. Subclass B requires a claim and supporting transaction information. Payments depend on the approved allocation.

Your next step

Check your notice: Subclass A is paid automatically; Subclass B needs a claim.